Return policy


If the customer is a “consumer”, as defined in Article 3 of the Consumer Code, the rights set out in ART.52 et seq. of the Consumer Code, as amended by Legislative Decree 21 of 02/21/2014, and therefore the right to Return the Purchase Agreement for any reason, without explanation and without penalty, in the manner set out below.

The Return will be designed to all (Total Return) or only part (Partial Return) of the Products purchased by the consumer.

The period of Return shall expire after 14 (fourteen) days from the day when the consumer, or a third part other than the Carrier and indicated by the consumer, acquires physical possession of the Product/s.

The right of Return is exercised by sending – before the expiration of the Return period as indicated above – a notice of Return by paper at the mail addressed:

Office Returns
Bruno S.n.c.
Private Via A. Bruno
83035 Grottaminarda (AV)

The Notice of Return may alternatively be sent – within the same period of withdrawal as just quoted – even by e-mail at the following address: The Return Notice must specify the intention to Ruturn from the purchase and the product, or products, for which it intends to exercise the right of Return.

Following the proper exercise of the right of Return, as outlined in Article. 52 et seq. of the Consumer Code as just mentioned, Bruno S.n.c. will forward to the Consumer, through E-MAIL, Number of Practice. This number will be indicated by the Consumer upon the return of the products. The Return of the products shall take place within 14 (fourteen) days from the date on which the consumer has communicated its decision to want to Return pursuant to art. 52 of the Consumer Code just mentioned. This stipulated period will be met if the consumer sends back or return the subject of Return before the 14 days deadline. The Consumer shall return the products by going to the Customer Service of any of Bruno S.n.c shops in Italy or providing the relevant shipment. To facilitate the Restitution of products, Bruno S.n.c. offers to its consumers, who make a specific request, a paid transport service dedicated to the Restitution of the products subject of Return. For all information related to costs and to the transport arrangements for the Restitution of the Products, you can contact us via the channels listed in the “Contacts” section of the Site.

Bruno S.n.c. reminds to its Consumers that the travel price for the return of the products object of Return shall be borne by the consumer and the Restitution is under the full responsibility of the consumer himself. Bruno S.n.c. also recalls its Consumers, before the Restitution, to check that the products object of withdrawal is/are intact/s and in the normal state of preservation, inserted in the original package, complete in all its parts (including packaging and ancillary documents).

The Consumer, under current legislation, be liable only to the decrease of the value of the products resulting from the manipulation of same different from the one required to establish the nature, characteristics and functioning of the Products.

If the right of Return has been properly exercised in accordance with Articles. 52 et seq., Bruno S.n.c. will reimburse the Consumer the full amount paid, less the expenses of delivery, within 14 (fourteen) days from the date on which it was informed of the decision of the consumer to Return from the Purchase Agreement. The amount will be refunded by the same way of payment used by the consumer for the initial transaction, unless expressly different request of the consumer and provided that the consumer does not incur any fees as a result of the repayment. Bruno S.n.c., pursuant to art. 56 of the Consumer Code, as amended by Legislative Decree n. 21/2014, reserves the right to withhold the reimbursement until he has received the products end/or until the consumer has supplied evidence of having sent the products end/or, depending on which situation occurs first. This power will not be applied by Bruno S.n.c. if the Consumer for the Returning the Products has used of the transport service dedicated to the Restitution and made available by Bruno S.n.c.